Verizon: A Hit And Miss Cellular Company

When I first began this review of Verizon Wireless I wanted to happily report that I have no idea how to contact Verizon’s customer service line. While I realize the number is 611, which may be the standard customer service line for most wireless companies, the point is that I had never had to use it. At least, until my phone started dying.

Read on to find out how Verizon’s outstanding wireless service is in no way matched by their customer service or by their policy on their equipment.

Verizon Wireless: Best Signal

Like other people, I have had cell phone service through a minimum of six different wireless companies. Until I used Verizon Wireless, I had never found one that did not drop calls. That’s right, I have never had a dropped call in the year and a half that I have used Verizonn Wireless.

They do have some small geographic pockets where I live that do not have signal, but they are few and far between.

I have also never had an issue with sending or receiving text messages, accessing the Internet, or receiving voice messages with Verizon Wireless.

While Verizon Wireless is also more costly than other cell phone services in the area, I figured it was worth it because they are reliable.

Verizon Wireless:

When I began this review, I was set to let the world know how much they were missing out if they did not have Verizon Wireless. I would have continued in thatvein, too, if my phone had not mysteriously started powering off last week.

I promptly called the Verizon Wireless customer service line and they strongly suggested that all I could do was go the a Verizon Wireless Store. Because there is one nearby, and I was in the car anyway, I stopped in at the local Verizon Wireless Store. The Sales representative in the front of the store hurriedly brushed me off, when he found out that I was not there to actually purchase anything. He sent me to the “tech” at the back of the Verizon Wireless Store.

I quietly described to the Verizon Wireless Store “tech” that my phone kept powering down and turning itself off. After fiddling around with his computer and my phone he told me the phone had water damage. This surprised me because the phone has always been in a leather case and has not been exposed to the elements, the sink, the washer, or any other water-bearing appliance.

Now here is where Verizon Wireless detoured from other wireless customer service. They did not offer to exchange my battery. They said I could buy a new battery for $30 or buy a new phone for $150.


When I told the Verizon Wireless Store “tech” that I am currently not working and that would not be possible, he advised that I go on Ebay to purchase a battery. I was pretty taken aback by this suggestion.

I went on to explain to the Verizon Wireless Store “tech” that my phone is on a contract with someone else’s phone, and he had just renewed the contract for both of us and got a new phone. Even though the contract was renewed, my Verizon Wireless phone contract is not up until January, at which time they told me again, that I could buy a new phone.

Again, I was surprised. I have never had to buy a new upgraded phone when renewing a wireless phone contract.

The Verizon Wireless Store “tech” urged me to call the Verizon Wirless customer service line back and explain that there was nothing they could do to fix the phone, and ask them to move up the renew date by two months so that I may get a different phone, a basic one that would be so costly.

When I called the Verizon Wirless customer service line and asked them to move up the date they said they could not do that.

“What are my options?” I asked.

“You can buy a new phone. Or you can go on eBay and find a battery” the Verizon Wirless customer service representative told me.

Again, the eBay suggestion. I find it disconcerting that Verizon Wireless does not stand behind their equipment, and offer up only expensive “solutions” or referrals to eBay.

The ironic part of all this is that when my man renewed his contract, a week before mine started dying, he generously donated the phone to the Verizon Wirless Store for a worthy cause. The other frustration with Verizon Wireless is that I cannot cancel my service because it is under the umbrella of another contract, and I am not eligible for a different phone yet.

While Verizon Wireless has reliable service, it does not do me much good when my phone will not even stay powered. When you choose a wireless phone provider, be sure to find one that stands by their equipment, and one that gives your free phone upgrades for all phones on your plan when you renew your contract. You may also consider using a super boost wifi.



Julia Arostegi lives in California USA. She took Developmental Communication at the University of California and finished her studies in 2012. She is currently the managing director of California Magazine. She is also a blogger, content enthusiast and a photographer.